Terms Of Use

The following is the terms of the agreement between JW Copper Products (“Company”) and the buyer (“Buyer”) of goods or services through the Company’s Web site (the “Site”). If you do not agree to these terms, you will not be able to purchase anything, so please review these terms carefully:

Introduction. Buyer agrees to the terms and conditions outlined in this Online Contract (“Contract”) with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between the Company and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.

Setup and Payment. Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company and (iii) Buyer shall pay charges incurred by Buyers at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of Buyer’s password. Buyer agrees to keep his or her password confidential and to notify Company within 24 hours of any breach of this Contract or unauthorized use of the password. Company does not protect Buyer from unauthorized use of Buyer’s password.

Copyright. The content, organization, gathering, compilation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including by not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.

Editing, Deleting, and Modification. Company reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Company may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice.

If you have any questions, comments, or concerns about these terms, or are unsure of their meaning, please contact us.

Return Policy

If we made a mistake, we will fix it.

We pride ourselves on getting it right the first time. If we messed up, we apologize! Please call our office to make arrangements to correct the problem. We will give you a return authorization and explain how to send it back.

Standard Item Returns

Standard items are returnable for a refund less applicable charges within 30 days of receipt. We charge a 35% restocking fee. You are also responsible for any return shipping charges. Call our office for a return authorization. Items received without a return authorization will not be accepted. All returned items must be in new, unused condition and in the original packaging.

Custom Item Returns

All custom fabricated items made by JW Copper Products are made to customer specifications. As these items are custom, they cannot be cancelled once production has begun and cannot be returned for any reason.